Question 1

Are utilities included in the rent?

Accepted Answer

Sewage is included in the rent; other utilities are tenants responsibility.

Question 2

How often will rent increase and by approximately how much?

Accepted Answer

Rent increases on a case-by-case basis.

Question 3

When is rent due and how will you need to pay?

Accepted Answer

Rent is due on the 1st of the month.

Question 4

What grace period is there for rent payment?

Accepted Answer

The grace period is 3 days from the 2nd of the month to the 5th of the month; thereafter $50.00 late fee is applied effectively at 5:00 pm central standard time on the 5th.

Question 5

What are the terms of the lease agreement?

Accepted Answer

The terms of the lease agreement is on a case-by-case basis.

Question 6

What happens if you need to break the lease or extend the lease?

Accepted Answer

If the lease is broken the tenant is responsible for the remainder of the rent of the lease If the tenant desires to extend the lease beyond the agreeable time a new lease would be issued.

Question 7

How much security deposit will you need to pay?

Accepted Answer

We charge a move-in fee and that fee depends on the resident (location) rented.

Question 8

When can you expect the security deposit to be returned once you vacate the property?

Accepted Answer

Because we charge a move-in fee at the end of the lease if the tenant moves out a charge to restore the property back to a rentable state; such as painting is deducted and the remaining is returned to the tenant (Maximum of $300.00 if there are no damages)

Question 9

Is there a pet policy and will you need to pay a pet deposit?

Accepted Answer

No pets are allowed on any of the premises.

Question 10

Does the landlord require tenant or renter's insurance? If yes, what should it cover and is there a minimum required?"

Accepted Answer

Yes, all of our properties require the tenant to obtain renters insurance; the policy must name the Landlord as the insurer.   The required coverage and amount is on a case-by-case basis as it is different for each property.

Question 11

What responsibilities will you have as a tenant? Are they fully detailed in the lease?

Accepted Answer

The tenant responsibilities will be laid out and detailed in the lease.

Question 12

What responsibilities will the landlord have to you as a tenant?

Accepted Answer

As a landlord it is our responsibility to ensure that you as a tenant have a livable habitat.

Question 13

How do things get fixed? What gets fixed? Is there an online system for reporting issues?

Accepted Answer

To place a maintenance work order all tenants must log into their account on our website.   Once the work order comes across the landlord has 72 hours to make repairs; unless the repairs are of urgency.

Question 14

What is forbidden? Ask about painting walls, installing satellite dishes and cable, kids, guests, loud noises at certain times of day..."

Accepted Answer

It is forbidden to make any major changes to the property such as painting, drilling holes, etc.

Question 15

Is parking available? Is there a cost associated with parking?

Accepted Answer

Street parking is available; there is no additional cost.

Question 16

What can you expect about the landlord entering the property while you live there? This, too, would be spelled out in the lease."

Accepted Answer

The landlord has a right to enter the property anytime with a 72 hour notice; unless in case of an emergency.

Question 17

What is the process for exterminating and inspections

Accepted Answer

The landlord exterminates (no additional cost to tenant) and inspects inside and outside the property twice a year; a notice will be provided when scheduled.

Question 18

What do you need to know about garbage collection and recycling for the property?

Accepted Answer

This is a case-by-case basis and the details are spelled out in the lease.

Question 19

What is the process for lock outs and lock changes?

Accepted Answer

There are additional cost for lock out and lock changes; each property is on a case-by case basis and the details are spelled out in the lease.

Question 20

Are there any maintenance costs associated with the tenant?

Accepted Answer

Depending on the situation there could be some maintenance cost that is the tenant's responsibility; this is managed on a case-by-case basis and the details are outlined in the lease.

Question 21

What are the methods of rental payments?

Accepted Answer

Rent can be paid online through the renter portal; enter your tenant's login and password.

Question 22

Do you accept Section 8 and/or VASH vouchers?

Accepted Answer

Yes, we believe in helping others with, "Another Chance;" therefore, we do accept certain vouchers to give fresh starts.