Frequently asked questions
Are utilities included in the rent?
Sewage is included in the rent; other utilities are tenants responsibility.
How often will rent increase and by approximately how much?
Rent increases on a case-by-case basis.
When is rent due and how will you need to pay?
Rent is due on the 1st of the month.
What grace period is there for rent payment?
The grace period is 3 days from the 2nd of the month to the 5th of the month; thereafter $50.00 late fee is applied effectively at 5:00 pm central standard time on the 5th.
What are the terms of the lease agreement?
The terms of the lease agreement is on a case-by-case basis.
What happens if you need to break the lease or extend the lease?
How much security deposit will you need to pay?
We charge a move-in fee and that fee depends on the resident (location) rented.
When can you expect the security deposit to be returned once you vacate the property?
Because we charge a move-in fee at the end of the lease if the tenant moves out a charge to restore the property back to a rentable state; such as painting is deducted and the remaining is returned to the tenant (Maximum of $300.00 if there are no damages)
Is there a pet policy and will you need to pay a pet deposit?
No pets are allowed on any of the premises.
Does the landlord require tenant or renter's insurance? If yes, what should it cover and is there a minimum required?
Yes, all of our properties require the tenant to obtain renters insurance; the policy must name the Landlord as the insurer.
What responsibilities will you have as a tenant? Are they fully detailed in the lease?
The tenant responsibilities will be laid out and detailed in the lease.
What responsibilities will the landlord have to you as a tenant?
As a landlord it is our responsibility to ensure that you as a tenant have a livable habitat.
How do things get fixed? What gets fixed? Is there an online system for reporting issues?
To place a maintenance work order all tenants must log into their account on our website.
What is forbidden? Ask about painting walls, installing satellite dishes and cable, kids, guests, loud noises at certain times of day...
It is forbidden to make any major changes to the property such as painting, drilling holes, etc.
Is parking available? Is there a cost associated with parking?
Street parking is available; there is no additional cost.
What can you expect about the landlord entering the property while you live there? This, too, would be spelled out in the lease.
The landlord has a right to enter the property anytime with a 72 hour notice; unless in case of an emergency.
What is the process for exterminating and inspections
The landlord exterminates (no additional cost to tenant) and inspects inside and outside the property twice a year; a notice will be provided when scheduled.
What do you need to know about garbage collection and recycling for the property?
This is a case-by-case basis and the details are spelled out in the lease.
What is the process for lock outs and lock changes?
There are additional cost for lock out and lock changes; each property is on a case-by case basis and the details are spelled out in the lease.
Are there any maintenance costs associated with the tenant?
Depending on the situation there could be some maintenance cost that is the tenant's responsibility; this is managed on a case-by-case basis and the details are outlined in the lease.
What are the methods of rental payments?
Rent can be paid online through the renter portal; enter your tenant's login and password.
Do you accept Section 8 and/or VASH vouchers?
Yes, we believe in helping others with, "Another Chance;" therefore, we do accept certain vouchers to give fresh starts.